Fred’s Fettle Mowing (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who We Are

Fred’s Fettle Mowing is a trading name of CleenQ Group Australia Pty Ltd (ABN 71 687 052 642).

We operate a marketplace that connects customers with independent local gardening contractors.

Information We Collect

We may collect the following types of personal information:

Customers

• Name

• Phone number

• Email address

• Property address

Contractors

• Name

• Business name

• Phone number

• Email address

• Base suburb

• Service area

• Public liability insurance details

We may also collect information you provide when you:

• Submit an enquiry

• Request a quote

• Make a booking

• Apply as a contractor

• Contact us via our website, social media, email, phone, or messaging services

How We Use Your Information

We use your personal information to:

• Provide estimates and connect you with a suitable local contractor.

• Communicate with you regarding your enquiry, booking, or job.

• Verify contractor insurance and manage our contractor network.

• Process contractor job claim fees.

• Improve our services and customer experience.

• Respond to enquiries and provide customer support.

• Comply with legal obligations where required.

How We Share Your Information

To provide our services, we share relevant job details (including your name, property address, and job requirements) with the independent contractor assigned to your job.

We do not sell your personal information.

We may disclose your information to trusted third-party service providers that help us operate our business, including providers of:

• Messaging services

• Payment processing

• Website hosting

• Automation platforms

• Customer support tools

We may also disclose information where required by law or to protect our legal rights.

Payment Information

Customers pay contractors directly.

We do not store customers’ credit or debit card details.

Contractor job claim fees are processed securely through Stripe.

Data Storage and Security

We take reasonable steps to protect your personal information against:

• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

Your information is stored using secure third-party platforms that implement industry-standard security measures.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us at:

Email: hello@fettlemowing.com

Marketing Communications

We may send you communications relating to your enquiry, booking, or job.

Where we send promotional or marketing messages, you can opt out at any time by:

• Replying STOP (where applicable), or

• Contacting us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Fred’s Fettle Mowing

Email: hello@fettlemowing.com

Phone: 1800 317 222

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website, and the most current version will always be available there.